Managing the Parent Interface

Unfortunately, a common quote from many coaches is “I love coaching. I love the kids. I can’t stand the parents.”

The most important step in successfully managing the parent interface is holding a pre-season parents meeting.   This is vital to discuss your plans and expectations for the season and will greatly minimize any potential issues going forward.  Key points to cover include:

• Overall coaching philosopy and approach
• Expectations on attendance
• Preferred means of communication if parents have questions/concerns
• Encourage questions from parents and express appreciation for their interest and concern. 
• Do this each year…even if the parents/kids haven’t changed as expectations can change as kids get older.

Other Keys to Managing the Parent Interface

• Know your objectives; do what you know to be valuable to the kids, not the parents.
• No coach can please everyone.  Know the Club and game rules. 
• Be prepared to abide by the rules and explain them to the parents.
• Handle any confrontation in a one-on-one and not in a crowd situation.
• Let the parent/guardian talk while you listen to their viewpoint, and then thank them for it.
• Be open to feedback.

• Resist unfair pressure.  It is your responsibility as a coach to make the final decision. 
• Do not discuss individual players with other parents/guardians. 
• Show the same respect for each player that you want directed to you.
• Ask parents/guardians not to criticize or coach their children during the games or practices.
• Don't let a player be humiliated, especially by their own parents/guardians
• Don't blame players for their parent's/guardian’s actions.
• Seek the help of the Director of Coaching or Club President if needed.

• Be consistent! .... and be Fair!